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It’s said that the average agent manually dialing can make about 30 calls in an hour, and can increase that by up to 3 times with an autodialer.
Therefore, an autodialer increases REACH which is the most important thing about lead generation just before conversion.
In this guide to the best auto dialer for real estate agents, you’ll find the basics, how and why they are used, real life agent comparisons and opinions, and a list of products. You’ll notice quotes from actual agents.
These were collected from a Facebook group conversation. Although no names are shared, they are actual opinions from people that have used the product.
The Basics of Auto Dialers
Power dialers generally work on any phone or computer with an Internet connection. Power dialers take the hassle out of hand-dialing numbers – and gets you connected to prospects interested in the services that you have to offer a heck of a lot faster.
With a dialer, you’re able to avoid human error such as misdialing. The immense amount of time you save as a real estate agent, you can then use to do more important tasks such as speaking live with a prospect interested in speaking with you.
With automation, you’re also able to avoid the annoyance of answering machines. When an automatic dialing service contacts your prospects, you’re able to take notes during the call, which are then digitally transferred to your personalized database.
If the system detects an answering machine, your personalized pre-recorded message is left for the prospect as the system immediately moves on to the next prospect. As your message is left on the answering machine, the system is already in the process of initiating contact with the next prospect on the list.
To get technical, an auto dialer is any type of software or electronic device with capabilities to dial prospect telephone numbers automatically.
When a caller answers on the other end of the line, one of two scenarios takes place: the system will connect the call between the prospect and the real estate agent automatically, or a pre-recorded message gives the prospect the opportunity to either accept the call or decline the call.
If the system reaches an answering machine, it leaves the real estate agent’s pre-recorded message. The automatic message left for the real estate agent takes the time out of leaving a live message. Answering machines are time killers for today’s busy real estate agents.
Once the message has been left, the prospect is then given the opportunity to either return the call of the agent or to not return the call. In either case, the agent’s valuable time has not been wasted.
I used ArchAgent with Cole. Worked very well. I stopped using it because I don’t like calling strangers.
Types of Auto Dialers
There are four types of auto dialers and they include a smart auto dialer, a semi-automatic dialer, a telemarketing dialer, and a natural predictive dialer.
A smart auto dialing system features capabilities such as sending personalized messages. It can also collect feedback from touch tone or speech. With this type of system, a specialized speech engine is included with the system which helps the user to convert text to speech.
It also has intelligence that enables it to recognize speech instantly over any telephone line. Message templates are used when personalizing messages.
A semi-automatic dialing system is an auto dialer controlled by a human. Every action performed by the system, such as leaving messages, playing an automated recording, and dialing prospect telephone numbers are all performed by the real estate agent.
I Used Vulcan7. But I only had two markets so I stopped. Not enough Expireds. Once more markets open up again, I’d get it. GET IT IF YOU CAN. Now I hear they have email addresses of homeowners. Wished they had it when I was using it.
This is a tool commonly utilized by real estate agents to increase productivity, and overall efficiency.
A telemarketing dialing system is a dialer of enterprise grade level. These types of dialing systems must provide users with two primary key features.
An enterprise grade dialing system has the capability to make large-scale numbers of calls. It’s also designed to allow for system integration through an API, or application programming interface.
Most of these types of systems for commercial use tend to include computer networking technology. More advanced enterprise dialing systems are known as distributed dialers. These are independent dialers with remote accessibility. They are controlled by a call dispatching program and the Internet links them together.
In this day-and-age, with optimization, some systems are able to sustain as many as 2,000 calls on just one server. A natural predictive dialing system includes the same benefits as the other dialing systems mentioned with the additional benefit of call progress analysis, or CPA. This perk further ensures that the agent connects with a hot prospect versus a cold prospect.
The call has been screened in a sense. The only downfall to this type of dialer is that it has a patent. Natural predictive dialing is only available through one vendor. It cannot run on any open source platform due to the legal constraints of intellectual property protection.
Modem Auto Dialers vs Board Dialers
Any laptop or desktop PC can be used as an automatic dialer through the use of a modem or a telephony board. Available software programs enable users attempting to reach prospects to set up their auto dialing system over their landline phones, while other users prefer to go the cheaper route and use their modem through the use of VoIP or the Internet itself.
The benefits of using a telephone line include touch tone detection and call transfers. One of the benefits of using your modem to auto dial prospects is that this is a cost-effective solution. It’s cheaper to use a voice modem, especially considering that many of today’s PCs have them pre-installed.
Modern modem-based voice technology includes many of the same features as a telephony board such as touch tones, CPA, call transfers, answering machine detection, and the ability to leave a pre-recorded message on an answering machine. However, on a PC with limited voice modem features, the telephony board far supersedes the modem with many more robust features.
With many of today’s call centers making the switch to VoIP to save money, the centers’ auto dialers that rely on modems can still make hundreds of calls simultaneously. VoIP makes the transfer of calls a breeze.
I’m of the opinion that you leave a message… you can even have a pre-recorded message set-up so that when you hear an answer machine or when it rolls over to voicemail, you can decide to leave a pre-recorded message and keep dialing.
The Pros and Cons of an Auto Dialer
One of the many perks of an auto dialing system is in its answering machine detection capabilities. This is a huge time saver for agents calling prospects. This key feature enables the system to detect the difference between the voices of a live human and a pre-recorded human – an answering machine message. While this result is not 100 percent achievable, it is highly accurate.
Another pro is through CPA, call progress analysis, when the call is analyzed through a robotic voice giving the live prospect the option of connecting with the agent or dropping the call. When the call is dropped, the system then goes on to another prospect, and the agent’s time is not wasted.
When the call is accepted by the prospect, the agent is then connected with a hot prospect interested in hearing and learning about his or her services. This increases the potential chance for future profit.
Additionally, the entire process is speedy and saves time. This equals efficiency on all levels. This efficiency also creates organization with all of the agent’s calls.
The biggest pro of all would have to be hands down the fact that the agent is connected with the right target audience, leading to calls that are productive versus calls that are unproductive time wasters. A con is a fact that this process is not always 100% accurate and some callers get annoyed with an auto-dialing system.
How an Auto Dialer Works with CRM’s
When it comes to customer relationship management or CRM, an auto dialer helps improve customer relations by making the “right” connections with callers.
This system helps to convert the leads established by the agent into customers. Additionally, CRM is further enhanced when an effective dialing system is used in combination with robust CRM software.
If a CRM strategy is not implemented with an auto-dialing system, the company will likely fall flat on its face. Instead of technology taking the lead, the CRM strategy of the company should take the lead driving the technological uses and advantages of the auto dialer.
An auto-dialing system is meant to enhance customer relations and empower the agent, but is not meant to completely replace human connections.
Auto Dialers and the Do Not Call List
In order to remain in compliance with the United States’ Do Not Call List, businesses that implement this type of system must adhere to the laws pertaining to the use of a dialer -laws that include the complete maintenance of call records.
These records not only help the business with prospect campaigns by keeping accurate records of dropped call percentages but also helps the business avoid calling any telephone numbers listed on any of the country’s Do Not Call Lists.
These lists are available federally, at the state level, and many companies have their own individual lists as well. Adherence to the country’s Do Not Call List law is vital in order to remain in legal operational use of the dialing system.
Believe it or not, some organizations are actually exempt from some of these compliance laws. However, most must comply and some must show evidence of this compliance with records. This protection to consumers is due to fraudsters and scammers who have taken advantage of an automatic dialing system’s benefits to the honest business owner.
Vulcan has a pretty crazy waiting list.. At least for my area and most of the major metro areas across the country.. The last time I checked about a month ago. I too, have heard fantastic feedback from Vulcan 7 users, not just from the forums either
List of auto dialers
These are some of the top auto dialers on the market:
Would you like to increase the number of homes you list while decreasing your workload and overhead? Let us help with higher quality leads and innovative ways to contact homeowners that you have never had before. Our products are unique and so successful that we partner only with the right people.
If you do outbound sales you know that up to 70% of the time you spend on the phone is wasted. Which is a shame… because live conversations are where the money is made.
That’s why PhoneBurner is an absolute game-changer.
With it, you’ll reach 4x more contacts per hour, AND build a stronger, more engaged pipeline.
In addition to dialing for you, PhoneBurner:
- Eliminates having to listen to voicemail recordings
- Leaves your voicemail for you
- Sends personalized emails for you
- Offers powerful lead filtering for better dial sessions
- Tracks email opens, link clicks, attachment/video views
- Can “retarget” your contacts
- Records calls and tracks individual/team analytics
- Can provide you with Local Caller IDs
- And more
PhoneBurner is the most user-friendly dialer on the market, and it’s cloud-based so you can access it from anywhere.
- Predictive Dialer
- Ringless Voicemail
- Voice Broadcasting
- Rich Text Messaging
Connect the prospects with a combination of inbound and outbound call facility
Direct marketing method to reach out to the crowd with local accent via pre-recorded messages
Time-Zone wise dialing
Precisely targeting the audiences according to their time-zones for direct communication
Personalized way of outreaching customers by using area-codewise Caller ID to drive outstanding connectivity
A tool to record all the calls for future training and optimized quality purposes
Whisper and Hijack calls
Take over the command of calls from the agent as per the need of the hour
Learn More about LeadsRain
I don’t know Vulcan but I liked mojo. I kept notes in a separate database as I talked to the people who answered. I can recommend it
Mojo triple line w neighborhood lookup. Great platform.
Vulcan 7 is really good at explaining the differences…and I spoke with several agents using the two. We have been really pleased with the quality of numbers and with the system..and supposedly they have very few spots per territory.
We used to use red x and it wasn’t that good. We love Vulcan7 with coles directory for just listed just sold and it is a dialer as well.
I am not really satisfied with Landvoice, but in a year contract. I do like using Mojo neighborhood lists, they automatically load into the dialer, easier than importing a list
Mojo is the best dialer hands down and Vulcan 7 is the best for expired info. You sync the 2 so expired listings go directly into mojo. I’ve done the research. I tried land voice it’s no good. Won’t go wrong with this set up.
Vulcan 7 is great for calling expireds as they skip trace and find not just phone numbers but cellphone numbers. It also integrates with a Coles subscription. However, I like Mojo dialer much better. Probably will start using it again as soon as I get my Zendesk set up and running right.
The major difference is Mojo is a triple line power dialer which powers through the list.. The reason they use both is Vulcan 7 has better data for Fsbo and expireds.. But Mojo is better for powering through big list like internet buyer leads and circle prospecting and sphere… Both systems do different things..
People Also Ask:
Below, you’ll find questions please have actually asked on the internet and the responses posted to their questions. These are not personally endorsed by us, but rather by the people commenting on the question itself.
What dialers will show my cell phone number (not an autodialer designated number) and is not too expensive.
- Vulcan 7
How can you call a cell phone if it’s illegal to call a cell on an auto dialer?
Tough one. Many suggest “ignore” it, and some interpret the regulations in their own way. The best solution for you is to speak with your broker, understand the law, and make your decision accordingly.
“The FCC’s 2015 TCPA regulations broadened the definition of an autodialer to include almost any dialing equipment short of a rotary-dial phone. The rules also set a one-call-before-liability standard for autodialer calls to cell phone numbers that have been reassigned to new users — whether or not the caller ever learns of that reassignment — even though 100,000 cell phone numbers are reassigned every day and no database captures more than 80% of them.” ~ Insights Association (Read More)
I have chosen my dialer, but need phone numbers. Who do you suggest?
- Cole Realty Source
- Cole + Spokeo
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