Are you looking for ways to improve your customer feedback process? There are several great tools out there that can help you gather feedback, track customer satisfaction, and identify opportunities for improvement. This blog post will look at some of the best customer feedback tools available today.
The Best Customer Service Feedback Software
There are a lot of customer feedback tools on the market. But which ones are the best? Here’s a comprehensive look at some of the best customer feedback tools available today.
Hotjar is an essential tool for any user experience professional. It provides a quick and easy way to discover, consolidate, and communicate user needs. The intuitive visual interface makes it easy to identify patterns and trends, and the consolidated data allows you to develop actionable plans quickly.
To ensure that your website delivers the best possible experience to your visitors, it’s important to keep an eye on your feedback scores. By adding feedback scores to every page of your site, you’ll be able to identify the pages that need improvement quickly.
Visual feedback is provided through screenshots, so you can see exactly what your visitors are seeing. You can also add comments to each screenshot to provide further context.
User testing tools like HotJar can help you get insights into your users’ thinking. With these tools, you can see how users interact with your site, identify pain points, and make changes to improve the user experience.
Instabug is a visual feedback tool that helps you track bugs, crashes, and performance issues in your mobile apps. It also allows you to do in-app surveys and chats with your users to get their feedback directly. The tool integrates with popular business tools like Zendesk, Slack, Jira, and Trello, so you can easily track and manage all your app’s feedback in one place.
And with its screenshot annotation and screen recording features, you can quickly gather all the necessary information to fix any issues. So if you’re looking for a way to get better insights into your mobile app’s performance, Instabug is worth checking out.
Retently is a customer feedback tool that helps businesses to collect customer feedback and insights. It provides businesses with an easy way to get in touch with their customers and ask them for feedback. Retently also analyses customer feedback data to help businesses understand what their customers think about their products and services.
The onboard analytics allow you to discover how customer satisfaction breaks down by different channels, so you can focus your efforts on the areas that need improvement.
Retently provides a simple way to create and send surveys, track responses, and analyze results for NPS surveys. The software also makes it easy to segment customers by different criteria, so you can target specific groups with your survey.
The Retently dashboard gives you a clear overview of customer feedback data, making it easy to spot trends and identify areas for improvement.
4) User Report
UserReport consists of two primary widgets – a survey and a feedback widget. Integrating these elements into your website or app gives you direct access to user insights and perspectives.
The survey portion helps to identify your users, while the feedback widget allows you to collect user suggestions on how to improve the site or app. In addition, running UserReport also provides valuable data that can be used to assess site performance and user satisfaction levels. Analyze customer feedback and take action to improve your user experience today.
The feedback widget is also useful for identifying areas of confusion or frustration. Collecting this data can make changes to improve the user experience.
UserVoice is a product feedback solution that helps you gather, aggregate, analyze, and follow through on feedback from customers and internal teams. With UserVoice, you can collect feedback and centralize it in one place, making tracking and resolving issues easy.
You can also use UserVoice to collect customer sentiment data, which can be used to improve your product roadmap. In addition, UserVoice offers a variety of features to help you engage with your customers, such as customer satisfaction surveys and customer support forums.
With UserVoice, you can get the insights you need to build better products and provide better customer service.
SurveySparrow uses three scores to measure customer satisfaction – Net Promoter Score, Customer Effort Score, and Delighted Score. In addition to these measures, SurveySparrow provides valuable insights into customer sentiment.
The net promoter score measures customer loyalty, while the customer effort score measures how easy it is to use your product. The delighted score helps you identify customers who are extremely satisfied with your product.
SurveySparrow also provides detailed data on customer responses, allowing you to dive deep into the data to find opportunities for improvement.
SurveyMonkey is a web-based survey platform that can create customer satisfaction surveys, collect customer feedback, and measure Net Promoter Scores (NPS). It offers various templates and question types, and surveys can be distributed via email, social media, or embeddable widgets. SurveyMonkey also integrates with Salesforce, HubSpot, Marketo, and other popular platforms.
Zendesk is a customer service software company. It offers a help desk ticketing system and a suite of customer service tools to help businesses manage and respond to customer inquiries.
Some of the top features of Zendesk software include:
- A help desk ticketing system that allows businesses to track and manage customer inquiries
- A suite of customer service tools to help businesses respond to customer inquiries more effectively
- Customer service training and support materials to help businesses learn how to use the software and provide better customer service.
Zendesk is one of the most popular customer feedback tools on the market. It offers a comprehensive set of features to businesses of all sizes. And its help desk ticketing system is particularly well-suited for businesses that need to track and manage customer inquiries.
Typeform is a user-friendly customer feedback tool that makes it easy to collect customer feedback in various formats, including surveys, quizzes, and polls. It’s also easy to embed Typeform forms on your website or blog.
Typeform is used by various businesses, including startups, small businesses, and large enterprises. Typeform reviews are generally positive, with users praising its ease of use and customer support.
As far as customer feedback tools go, Pendo is one of the most comprehensive. It’s a platform that helps businesses collect, analyze, and act on customer feedback.
With Pendo, you can collect data from customers, internal teams, and prospects to make informed decisions about your product roadmap. Additionally, Pendo’s feedback tools allow you to measure satisfaction, engagement, and stickiness to continue improving the customer experience.
Wufoo is another user-friendly customer feedback software that makes it easy to create forms and surveys. It offers many features, including customizable templates, drag-and-drop functionality, and integration with popular services such as Dropbox, Salesforce, and Google Drive.
You can also use Wufoo to collect payments, which makes it a great option for businesses that need to invoice customers or accept online orders.
Userbrain made our list of customer feedback tools because it helps you test anything with a link, make use of templates, and get set up in minutes. You can target their demographics and screen for prior experiences, habits, or preferences. They have a pool of 85k+ quality assured testers.
You can get videos of real people interacting with your product in just a few hours. The process is simple: sign up, create a test with your link, and receive videos.
Userbrain is an essential tool for any business that wants to succeed. It’s fast, efficient, and user-friendly interface lets you get the feedback you need to improve your product.
SatisMeter is a customer feedback tool that makes it easy to collect customer insights and integrate them into your tech stack. With SatisMeter, you can measure satisfaction across multiple touchpoints, get your NPS score, and use the feedback to improve your product.
You can also ask big business questions and resolve them, so there are no gaping holes in your strategy. In addition, you can run micro surveys, make pricing adjustments, look into your product-market fit, and more.
With SatisMeter, you’ll have everything you need to get an in-depth view of your customer’s experiences.
If you want to let your website visitors know what your customers think about your product or service, then consider Reevoo. It collects reviews, written on behalf of companies, that can only be submitted by people who have either made a purchase or experienced your software.
As such, it’s one of the best customer feedback tools for getting accurate and reliable information about your business.
Plus, since customers must be verified to leave a review, you can be sure that the feedback comes from real people who have used your product or service. Whether you’re looking for ways to improve your business or just want to show potential customers that you’re reputable and trustworthy, Revoo is a great option.
Qualtrics is a program that helps businesses get feedback from their customers. This feedback can help the business improve its products and services. Qualtrics has many features that make it a great tool for customer feedback.
One great feature of Qualtrics is the ability to create surveys. These surveys can be used to collect customer feedback. Qualtrics also has a wide range of templates that can be used to create surveys. This makes it easy to get started with Qualtrics.
Another great feature of Qualtrics is the ability to collect customer feedback through phone calls. This feature is great for businesses that want to regularly get feedback from their customers. Qualtrics also has a wide range of features that make it easy to manage phone calls.
Qualtrics also has a great feature that allows businesses to get customer feedback through email. This feature is great for businesses that want to regularly get feedback from their customers. Qualtrics also has a wide range of features that make it easy to manage email feedback.
Overall, Qualtrics is a great tool for customer feedback. It has many features that make it a great tool for businesses. Qualtrics is a great tool for businesses that want to get customer feedback.
CustomerSure is a customer feedback tool that helps businesses collect and track customer feedback. It is a web-based platform that allows businesses to create surveys, polls, and forums to collect customer feedback. CustomerSure also offers customer support and integration with other customer service platforms.
CustomerSure allows businesses to create customer profiles and track customer feedback over time. This helps businesses see areas they need to improve and what customers think of their overall experience. CustomerSure also offers customer support and integration with other customer service platforms.
The automated reports and dashboards help businesses track progress and identify areas for improvement. The ability to see customer feedback over time helps businesses make changes to improve customer satisfaction.
Qualaroo is a customer feedback tool that helps you gather actionable insights from your customers. It offers a variety of features, such as surveys, poll questions, and email campaigns. Qualaroo also has a built-in NPS system that allows you to track and measure customer satisfaction over time.
Its sentiment analysis engine also helps you identify negative customer experiences and take action to improve them. Qualaroo is a paid tool but offers a free trial, so you can try it out before committing to a subscription.
Qualaroo’s sentiment analysis engine helps you identify negative customer experiences as few customer feedback tools can.
Your brand is your promise to your customers. It’s how you show them that you value their business and are committed to providing them with an exceptional experience. But it’s not always easy to live up to your brand promise. A million things can go wrong in any customer interaction, and it’s impossible to be there every time something happens. That’s where AskNicely, one of the newer customer feedback tools, comes in.
AskNicely is a tool that helps you understand how your customers feel about their interactions with your business. With AskNicely, you can see where you’re falling short and make changes to improve the customer experience. As a result, you’ll be able to better live up to your brand promise and keep your customers returning.
Creating an amazing customer experience should be every business’s goal if they want to increase repeat business and referrals. The best way to measure every customer experience, coach and motivate your frontline teams, and make every location perform like your best is by using AskNicely.
AskNicely makes it easy for you to collect customer feedback, identify issues early, and turn unhappy customers into promoters. Don’t miss out on this essential tool to ensure your customers have the best experience possible. Try AskNicely today!
(Best for companies that want instant feedback)
Your website is your brand’s digital home base. It’s where customers come to learn more about your company, what you stand for, and what you have to offer. But your website isn’t just a source of information – it’s also a key sales and marketing tool.
That’s why it’s so important to make sure your website is always up and running smoothly. Unfortunately, even the best-designed websites can run into problems from time to time. That’s where Feedbackify comes in. With Feedbackify, you can use customer insights, and be the first to know about any problems with your website.
It will help you gather ideas and suggestions from your most valuable asset – your visitors. The software will measure and improve visitor satisfaction by continuously listening to feedback.
So you can protect your brand and make sure your website is always living up to its potential.
20) HubSpot Customer Feedback Software
CRM-powered customer feedback surveys are a great way to collect feedback and ensure your customers feel heard and valued throughout their journey.
HubSpot’s customer feedback software makes it easy to create custom surveys, tailor them to your business needs, and send them via web link or email.
You can also efficiently share insights with your teams to deepen customer relationships and improve retention. With custom survey questions and a versatile template, you can learn what your customers think and identify areas where you can improve the customer experience.
Analyze customer feedback regularly, and you can make sure your customers always have a positive experience and remain loyal to your business.
(Best for e-Commerce, SaaS, and Digital Agencies)
If you’re looking for a way to collect more product insights from your users, Usersnap can help. With in-app screen captures, surveys, and feature request boards, it’s easy to get the feedback you need to improve your product. And because it’s all in one place, you can save time and hassle by not switching between different customer feedback software programs.
Usersnap is a sophisticated feedback mechanism that allows you to personalize feedback buttons and widgets to greet your consumers. Provide NPS, feature request form, screen recording, and other options for feedback. Additionally, use user activity as a trigger for surveys.
Usersnap works to help CX teams—including customer success, product, and UX—to improve the products and services they offer. The customer feedback platform is ideal for SaaS companies, e-commerce businesses, and digital agencies.
With Usersnap, you can collect valuable customer feedback that will help you improve your product or service. Moreover, the tool is extremely easy to use and offers a variety of features that make it an essential part of any business. Therefore, if you are looking for a way to collect customer feedback, Usersnap is the right customer feedback tool for you.
Mopinion is another all-in-one user feedback software that can be used on your website, mobile apps, or emails to collect customer feedback. One of the best features of Mopinion is its device responsiveness.
You can use it on any device, and it will still work well. Another great feature of Mopinion is its feedback aggregation. You can collect all your customer feedback in one place, making it easy to keep track of. Overall, Mopinion is a great choice for those who are looking for an all-in-one user feedback software solution.
There’s no question that understanding your users is essential to driving revenue and ensuring long-term retention. But with so much data coming from so many different sources, it can be difficult to get a clear picture of who your users are and what they need. That’s where Parlor comes in.
Parlor’s User Record Management (URM) system provides a single source of truth for all customer needs, feedback, and sentiment captured across every team and tool in the company. This allows you to leverage those insights across every team and tool in your company, resulting in a deeper understanding of your users and their needs.
And because Parlor integrates with as many sources of user data as you want, you can be sure you’re getting the most accurate and up-to-date information possible.
So if you’re looking for a way to get a better handle on your users, Parlor is the solution for you.
Bazaarvoice is a software solution that enables businesses to collect customer feedback, reviews, and testimonials. By publicly exhibiting customer reviews on your product pages, your customers will appreciate the transparency, inspiring them to put more trust in your brand.
Bazaarvoice can further push these testimonials to other retail platforms like Google Shopping, driving even more traffic and conversions to your site.
In addition, Bazaarvoice offers detailed insights on the engagement and performance of your customer reviews, helping you to continuously improve the quality of your product pages. As a result, Bazaarvoice is an essential tool for any business looking to build trust and increase sales through customer reviews.
Podium is a customer feedback software that enables businesses to collect and manage reviews from their customers. Podium’s platform makes it easy to request, track, and manage reviews from your customers.
In addition, Podium offers detailed insights into your customer reviews’ performance, helping you continuously improve the quality of your product pages. Podium is essential for any business looking to build trust and increase sales through customer reviews.
Podium is also great for managing negative reviews. With Podium’s Review Moderation tool, you can easily identify and respond to negative reviews before they damage your reputation.
InMoment is a cloud-based customer experience management software that helps users make informed decisions based on customer feedback. It features analytics tools such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).
In addition, InMoment comes with a feedback management system that helps users collect and organize customer feedback. Lastly, the software includes a feedback analysis tool that helps users understand customer feedback and make better decisions.
Customer Feedback Tools: Features To Look For
Customer feedback software helps you collect customer feedback so you can improve your product or service. But with so many different customer feedback tools on the market, how do you know which one is right for your business?
Here are some features to look for in customer feedback tools:
Ease of use
When looking for a customer feedback tool, choosing one that is easy to use is important. This is important because you want to make it as easy as possible for your customers to provide feedback. If the feedback process is too complicated or time-consuming, your customers may not bother to provide feedback at all.
Ease of use is especially important if you’re looking for a tool that you can use on your website or in your app. Ensure that the feedback button is prominently displayed and that the process of providing feedback is as simple as possible.
Ability to collect multiple types of feedback
Another important feature in a customer feedback tool is the ability to collect multiple types of feedback. This is important because you want to be able to gather as much information as possible about your customers’ experiences.
Some customer feedback tools only allow you to collect survey responses through customer surveys, while others also allow you to gather ideas and suggestions from your customers. Look for a tool that offers a variety of feedback options so that you can collect the most helpful information possible.
The best customer feedback tools will provide you with actionable insights that you can use to improve your business. This means that the tool should be able to help you identify areas where you need to make changes and give you suggestions on how to improve the customer experience.
Choose a feedback tool that offers detailed reports and analysis to see where you need to make changes easily.
Another important feature to look for is integrations. If you’re already using other software programs, choosing a customer feedback tool that integrates with those programs is important. This will save you time and hassle by allowing you to manage all of your feedback in one place.
Look for a customer feedback tool that integrates with the software programs you’re already using. This way, you can manage your feedback in one place without switching between different programs.
Choosing one that offers customer profiles is important if you’re looking for a customer feedback tool for a large business. This feature allows you to keep track of your customers’ feedback and contact information in one place.
Having customer profiles makes it easy to follow up with customers and get more detailed feedback. It also helps you build relationships with your customers by keeping track of their feedback over time.
When choosing a customer feedback tool, pricing is an important consideration. Some customer feedback tools are free, while others charge a monthly fee. Choose a tool that fits your budget and offers the needed features.
Additionally, some customer feedback tools offer discounts for businesses that sign up for a yearly subscription. This can save you money in the long run, so it’s worth considering if you plan on using the tool for a long time.
A/B testing is an important feature for looking for a customer feedback tool on your website or in your app. This feature allows you to test different versions of your site or app to see which performs better.
A/B testing is a great way to improve the customer experience on your site or app. It allows you to test different versions of your site or app and see which performs better.
If you’re looking for a customer feedback tool on your website, choosing one with live chat is important. This feature allows you to provide customer support and answer questions in real-time.
Live chat is a great way to improve customer satisfaction on your website. It allows you to provide customer support and answer questions in real-time.
If you’re looking for a customer feedback tool, choosing one with 24/7 support is important. This ensures you can get help when needed, no matter what time.
Multiple channel support
Multiple channel support is important in customer feedback tools because it allows you to reach customers and collect more feedback. It also allows you to follow up with customers via their preferred channels.
If you’re looking for a customer feedback tool, choosing one with a mobile app is important. This allows you to collect feedback from your customers when they’re on the go.
Mobile apps are a great way to improve customer satisfaction. They allow you to collect feedback from your customers when they’re on the go.
The Benefits of Customer Feedback
There are many benefits to collecting customer feedback, including:
Gauge Customer Sentiment
The first and most obvious benefit of collecting customer feedback is that it allows you to gauge customer sentiment. Customer sentiment is the customer’s overall attitude towards your brand. Tracking sentiment is important because it can give you an early warning sign of problems with your product or service.
If you see a sudden drop in sentiment, it could be an indication that something is wrong. By collecting feedback, you can quickly identify the problem and take steps to fix it. This can help you avoid negative publicity and keep your customers happy.
Measure Customer Satisfaction
Customer satisfaction is the second benefit of collecting customer feedback. Customer satisfaction measures how happy your customers are with your product or service. Measuring satisfaction is important because it allows you to track progress over time and identify areas for improvement.
If you see a drop in satisfaction, it could indicate something is wrong. By collecting feedback, you can quickly identify the problem and take steps to fix it. This can help you avoid negative publicity and keep your customers happy.
Improve the Customer Experience
Another benefit of collecting customer feedback is that it can help you improve the customer experience. By understanding what your customers want and need, you can make changes to your product or service to meet their needs. As a result, you’ll be able to increase customer satisfaction and loyalty.
In addition, by improving the customer experience, you’ll be able to increase sales and grow your business.
Reduce Customer Churn (Increase Retention)
Customer churn is the percentage of customers who stop doing business with you. Many factors, including poor, can cause churn.
One of the best ways to reduce customer churn is to collect feedback and use it to improve the customer experience. By understanding why customers are leaving, you can make changes to keep them from leaving. This can help you reduce customer churn and increase customer loyalty.
Product Improvements Insight
Customer feedback can also provide you with valuable insights that you can use to improve your product. By understanding what customers like and don’t like about your product, you can make changes to improve it. As a result, you’ll be able to increase sales and grow your business.
Gain Reviews and Testimonials
Finally, collecting customer feedback can also help you gain reviews and testimonials. Reviews and testimonials are a great way to build trust and credibility with potential customers.
They can also help you attract new customers and grow your business. The best customer feedback tools will allow you to collect reviews and testimonials easily.
Base Decisions on Facts
One of the best things about customer feedback is that it allows you to make data-driven decisions. Data-driven decision-making is the process of using data to make decisions.
Fact-based decision-making is essential because it allows you to base your decisions on facts, not guesses. This can help you avoid making bad decisions that could hurt your business.
The top customer feedback tools will allow you to collect and analyze data so you can make data-driven decisions.
Feedback Collection Process
As a business owner, you know that customer feedback is important. It helps you understand what your customers think of your products or services, and it can help you improve your business. But how do you collect customer feedback?
There are a few different ways to collect customer feedback. You can use surveys, interviews, focus groups, or even just ask customers for their feedback in person. Choosing the right customer feedback tool is easier when you know how, and what data you want to collect.
Customer Feedback Surveys: Surveys are a great way to collect customer feedback because they’re quick and easy to administer. You can use online survey tools like SurveyMonkey or Google Forms to create a survey or hire a company to administer a survey for you.
Interviews: Another way to capture customer feedback is through interviews. You can either interview customers in person or over the phone. If you’re interviewing customers in person, make sure you have a script so you can ask the same questions to each customer.
Focus Groups: Focus groups are another option for collecting customer feedback. A focus group is a small group of people who are brought together to discuss a particular topic. You can hire a company to facilitate a focus group or do it yourself.
Gather customer feedback in Person: You can simply ask customers for feedback. This can be done after they’ve purchased from your business or visited your store.
Voice of the Customer (VoC): The Voice of the Customer is a method of collecting customer feedback. This involves analyzing customer feedback to understand their needs and wants. You can use VoC to improve your product or service and make changes to your business.
Customer Experience Mangement (CXM): CXM is a process of managing the customer experience. This includes collecting customer feedback, analyzing it, and using it to improve the customer experience.
Customer Feedback Loop: The customer feedback loop is the process of collecting customer feedback and using it to improve your business. This involves setting up a system to collect feedback, analyzing the feedback, and making changes to your business based on the feedback.
Once you’ve collected customer feedback through your favorite customer feedback tool, you need to analyze it and use it to improve your business. Look for patterns in the feedback and see what customers say about your products or services. Use this feedback to make changes to your business and improve how you serve your customers.
What is the best customer feedback tool?
There is no one “best” customer feedback tool. However, a few key features to look for when choosing a customer feedback tool include ease of use, actionable insights, customer profiles, integration, and automated reports.
What are the benefits of collecting customer feedback?
There are many benefits to collecting customer feedback. These benefits include gauging customer sentiment, improving the customer experience, reducing customer churn, product improvement insight, and gaining reviews and testimonials.
What are the Types of Feedback Tools?
There are many different types of feedback tools. Some common options include surveys, interviews, focus groups, and customer feedback forms.
What is Sentiment Analysis?
Sentiment analysis is the process of analyzing customer feedback to understand the emotions and opinions expressed. This can be done manually or with the help of sentiment analysis software.
What is a Customer Feedback Form?
A customer feedback form is a tool used to collect customer feedback. This form can be used to gather information about the customer experience, product satisfaction, and more.
What is a Customer Feedback Loop?
The customer feedback loop is the process of collecting customer feedback and using it to improve your business. This involves setting up a system to collect feedback, analyzing the feedback, and making changes to your business based on the feedback.
What is CXM?
CXM stands for Customer Experience Management. It is the process of managing the customer experience. This includes collecting customer feedback, analyzing it, and using it to improve the customer experience.
What is a VoC?
VoC stands for Voice of the Customer. It is a method of collecting customer feedback. This involves analyzing customer feedback to understand their needs and wants. You can use VoC to improve your product or service and make changes to your business.
What is a Net Promoter Score?
A Net Promoter Score (NPS) is a customer satisfaction metric that measures how likely customers are to recommend your product or service. NPS can be used to gauge customer sentiment and improve the customer experience.