I had no idea that I would start such a debate when I asked this question on Facebook about my LYFT driver who didn’t get out of the car to help me get my bag out of the trunk on a rainy day.
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10 Reasons Drivers Get Bad Reviews
Facebook Opinions on Lyft Service
I should disclose that I’m not an expert rideshare user although I’ve experienced multiple rides with both Uber and Lyft.
Generally, when traveling I have a partner with me. I recently took a trip to Texas on my own and took several Lyft rides while I was there.
From the airport to the hotel, I was picked up by a Lyft driver. First impression is that the car was very messy. The driver looked like he might have still been wearing what he wore to bed and appeared “disheveled”.
As soon as he got in, he began the basic small talk questions. Without trying to be rude, I kept my answers simple as I was not wanting to make small talk.
“How are you?”, he asked.
“Good, Thanks”, I reply opening my computer
“Where are you from?”, he continues
“Vegas”, I respond putting on my reading glasses (he’s looking at me in the review mirror)
“Was it a long flight?”, he asks
“Me? Nope”, I respond. – the Me part was weird because who else was in the car?
He gets it, sits back and turns on his radio. SPORTS Radio. And he turns it on loudly. Clearly, the radio was for him, not for his passenger.
Clearly, I had, without intending to, offended him.
I’m learning that certain people expect, and almost require this conversation around flights and weather.
I tipped him and went on my way without adding a rating.
Remember, I’m new at this.
Kendall says: Lori Ballen I drive for Lyft in my spare time. If a rider has luggage I always get out to help be it another lady, a man or even a couple. It’s just the polite thing to do.
I also don’t expect my riders to chat with me if they choose not to. I have a brief initial conversation and then take my cue from them. Some want to talk others don’t. Either way is fine.
Also many riders don’t tip-when they first began business they told riders the tip was “included” as part of their appeal to riders. Some people do anyway others don’t.
Don’t let people harass you because you had a nice quiet ride. Yes, he should have helped you with your bag.😊😉🚙
From the airport to my event where I was speaking on the future of internet marketing, I was delighted by the Lyft ride.
I was picked up in a very clean car, the temperature was comfortable and there just simple light music in the background (on low).
The gentleman immediately “welcomed” me and told me where everything was in the car (water, tissue, trash) and then asked if the car was comfortable or if he should change the music or temperature.
I appreciated this gesture.
His next question was “Are you visiting for work or pleasure”. While I was hoping to not make small talk, this felt like a more direct question.
I shared with him that I was here as a speaker. He followed up with more direct questions, that felt more purposeful than small talk and I opened up.
We had a very nice conversation about our grown daughters, the differences in views in generations, and about Vegas, which is where I come from.
It was very pleasant. I tipped him and rated him. And I wished to myself that all rideshare experiences were like this one.
It was a rainy day. The car picks me up at the hotel. The driver, who was wearing shorts and looked very cold gets out and puts my bag in the trunk. He barely looked at me. I don’t remember him saying anything.
We get in the car, which is not very clean and he doesn’t say anything. This is OK with me as I prefer to not make small talk.
He’s playing music that is all in Spanish, and it’s pretty loud, although not offensively loud.
He feels a bit rushed.
We get to my destination and it’s raining harder. He’s responding on his phone to what appears to be another pickup and seems hurried.
He looks at me and says “Is this it?” pointing to the building. Of course I have no idea because I’ve never been there. I only had an address. I simply nod (hoping this is it).
He says “OK”, pops the trunk and motions his head toward the trunk indicating “there you go”.
I was very surprised that he was not going to get out and get my bag out of his trunk.
I took the bag, closed HIS trunk and went in. I did not rate him nor tip him. I was disappointed that he thought this was acceptable service.
If it were a woman, and she had done the same thing, I would have been disappointed that she thought this was acceptable service.
I will say, the fact that it was a man did irritate me a tad more I’m sure. It felt very disrespectful.
Should I Tip The Lyft Driver?
I was thinking about my experience and how different each was. I actually think Lyft and Uber and the entire rideshare concept is amazing.
Overall, I’d say my experience with Lyft in Texas was good. I’m not at any way upset with Lyft.
That being said, what are the standards? I had to ask on Facebook.
There was a difference of opinion as you can see in the embedded post at the top of this page (entire conversation).
Terry Wright from New Jersey comments “No, but I would leave my door open so he had to get out and close it! Ha!”
I had to laugh.
I’m severely irritated by another conversation started by JP, a “friend” on Facebook.
JP: That’s when a little friendly conversation will show you favor ms Lori 😂
Lori Ballen: He didn’t speak English from what I could tell. Never said a word, played only radio in Spanish. So there Mr. P. and Shame on you for thinking I should have done something specific to earn respect as a woman and as a customer.
Seriously? As a passenger, I’m under some sort of obligation to talk? And this talking is what earns me common decency? I was very taken aback by this “expectation” of me, the customer. I was never rude to this driver nor did he even asked to be spoken to. And even still, I don’t think it fair that I should be required, to ever, have a conversation. I’m betting this has to do with how and where we were raised. I’m a nice person. I simply don’t enjoy small talk.
JP: LMAO what’s a girl to do!?! You know I gotta give you shIt Lori!
Lori Ballen: No, you don’t. Clearly you have an opinion on this topic of communication. I saw your comment yesterday. And you are entitled to your opinion. And I still think it’s wrong to assume I have to do something to earn respect. That’s the problem with our world today. I’m not being rude by being quiet.
JP: Ok opinion or observation let’s not on one hand be against investing in communication( relationship) but on the other hand be unhappy with service that goes above and beyond what’s expected…
Lori Ballen: No, you don’t. Clearly, you have an opinion on this topic of communication. I saw your comment yesterday. And you are entitled to your opinion. And I still think it’s wrong to assume I have to do something to earn respect. That’s the problem with our world today. I’m not being rude by being quiet.
Lisa, another friend on FB chimes in, Lori he’s “mansplaining” you just ignore him, he apparently has to be right
JP responds: Lisa that’s “Insulting” what I had was a difference of opinion and a different school of thought. It takes all types of people to make the world go around. Even the ones we ignore in the cab ride and expect over the top customer service from.
Lori Ballen: OVER THE TOP SERVICE is getting OUT of the car and getting the bag out????
David, another friend on Facebook comments:
In all fairness, it’s an Uber
I begin to see the differences of opinion and wonder what causes each of us to view something as a “standard”, “respect”, and “decency” where someone else sees it as an “extra”.
While I didn’t appreciate “JP’s” comment that I should be somehow “earning” this “favor”, I don’t mind that people differe in opinions. This is normal and expected.
Jay Thompson responds to the “should I tip” question with: Nope.
The decent thing to do would be to help with your bag, in any weather. Not to mention (or sound sexist) it’s also the gentlemanly thing to do.
And I agree. Not trying to make this a male/female issue because EITHER should have the decency to remove the bag out of THEIR trunk for me, it is especially un-gentleman like.
I’m not sure if at age 47, my thinking is still “old school”. I don’t hold it against a man if he doesn’t hold the door open for me. I do hold it against him if he races me to the door. LOL
I don’t expect them to open my car door.
I do expect them to help me get a bag down from the airplane if I’m struggling.
So I’ll accept that the differences in opinion probably come from our upbringing, generations (possibly), where we were raised etc. although most of the debate seems to be with the same age group.
Gina Di Noto Gabb has this to say:
So Gina’s opinion is that getting a bag out of their car is an “extra” not a “standard”. She would not find this rude because her expectations are different.
Alan Sheleheda answers my “Should I tip the Lyft Driver” question with this hilarious response:
Yes, but leave it, in change, on the bumper….
Karla comments: I would expect the driver to open the trunk/hatch and hand me my bags regardless of weather and regardless of whether the driver is a man or a women. Just common manners in my opinion.
Karla’s expectations are clearly in line with mine.
Heather comments: I’ve had Uber drivers who had health issues. Maybe he had an injury. I’ve been extremely fortunate in my life and it’s important to not judge everyone by a small action. Especially if the rest of the ride was pleasant.
I am not judging the driver. I don’t know the driver. I can’t judge him when I don’t know him. I’m expressing my disastisfaction with the service. I’m not calling him names or implying HE is anything or not anything. The action, I felt, was disrespectful.
He did not have an injury as he lept in and out of the car when he picked me up, hurridly. He opened the trunk, and put my bag in when he arrived.
Alex Maynard of PA comments:
Compassion and legendary service are so diluted anymore, some just don’t “get it” – what’s so hard about understanding to treat someone like the royalty you’d like to receive? Chivalry will never die in my world! I had the luxury of being raised much different than most my age, I think, with boundaries and standards and lots of respect when interfacing with others. What happened to “service?”
Dan says: I tip, but I also steal his lug wrench. 🤣
Jillian from Las Vegas comments:
As someone who works in guest service, I don’t think I would tip in that case. They did the minimum. Tipping for a Lyft should be in instances of “above and beyond.”
So, this begs me to explore Lyft policies a bit
In this article by the NY Times, a former driver shares that one should tip a Lyft or Uber driver 10-20%
What Lyft Says about Tipping
100% of tips go to drivers. After a ride, you can choose to tip your driver with cash or through the Lyft app. Tips added in the app are charged to the card on file. Lyft credit can’t be used to tip drivers. Read More
I had a hard time finding anything published about “standards”. One of the comments on my Facebook post was from someone that said they contacted Lyft, and getting the bags out, man or woman, is absolutely a standard.
I welcome any comments below from anyone that represents the companies, current or former drivers, and passengers who have experience with ridesharing.